Logging in and getting started
Managing projects
Working with designs
Working with team members
Product roadmap
Tool and operating system support
Will Sympli support more tools soon?
Billing, invoices and payment
Enterprise Editions
What can I use Sympli for?
Can I use Sympli to build a web app, or is it only for mobile apps?
Yes! Sympli creates specs for web apps (including CSS) as well as for mobile apps.
Will Sympli create the final HTML/CSS for me?
Sorry, no. Sympli is not a wireframing tool - we don’t generate code for you other than automated code snippets in some of our developer plugins. Sympli is great at helping teams of people go from design to pixel-perfect quickly and accurately, but it does not create ready-to-use pages or applications. To be honest, we think you’d rather do that yourself.
Logging in and getting started
Getting HelpYou can reach out to us via email, Twitter, or Facebook—whatever is easiest for you, but to get the quickest support, contact us via the Intercom messaging icon in the bottom right in our webapp.
How do I change my password?
Click on the “Forgot the Password?” link at the bottom of the login screen. If you are still having problems, please contact us via the Intercom message box in the bottom right of the login page.
What should I do if I’m not receiving the activation emails?
Please check your Spam/Junk mail folders or check if your inbox ran out of space. If you still do not see the activation emails, please contact us.
Managing projects
How many active projects can I have?It varies by plan. You can have one active project with the Free plan, 3 with the Starter plan, 8 with the Pro plan, or an unlimited number with the Company plan. On any paid plan, you can archive projects to create space for more, or upgrade to a plan with more projects.
Who can create a new project?
The account owner can create a new project. On the Company plan, anyone can create a new project.
Does my developer (project manager, QA engineer) need a Sympli account?
Everyone needs to register for a Sympli account to use Sympli. However, only the person who creates new projects in the paid plans needs a paid account. An account owner can invite an unlimited number of people to the project. Please note that on the Company plan, anyone can create a new project and there are multiple user roles.
How do I transfer my project to another account?
To transfer your projects to another account (for example, from a personal account to a company account):
- Go to the Settings tab of your project
- Click the "Transfer ownership" button
- Type in the email address of the company account owner
- The project owner needs to accept the transfer before it takes place
Working with designs
Does Sympli highlight the changes between design versions?Think GitHub’s diff but for design specs! This is one of the most powerful and useful features in Sympli. Select two versions of a design, and Sympli will highlight the differences for you.
Working with team members
What’s the best way to collaborate with my team members?Whatever works for you! Similar to a Google doc, the comments you add to a design are visible by all team members. If you mention someone’s name in Sympli, they’ll get an email alert. You can share designs through the app or by links in an email.Sympli also integrates very nicely with Slack.
Product roadmap
I have an idea for a featureGreat! We’d love to hear it. Please send a message from the via the Intercom message box in the webapp. The more people who ask for the same feature, the more likely we are to add it quickly.
Tool and operating system support
Which versions of the tools does Sympli support?Photoshop Creative Cloud 2015+, Sketch 39+, Xcode 7+ (including 8), Android Studio 2+
Can I use a Photoshop version other than Creative Cloud?
Sorry, no. Sympli relies on the Photoshop Creative Cloud API and does not work with versions other than Creative Cloud.
What operating systems does Sympli support?
We work where your tools work—Windows for Photoshop, Mac for Photoshop, Sketch and the Xcode plugin. The Android Studio plugin works for Mac, Windows and Linux. And our web application is one-size-fits all kind of solution. We’re working still on support for Adobe XD and Affinity Designer.
Will Sympli support more tools soon?
We’re looking at supporting Adobe XD and Affinity Designer. We’re looking at supporting other tools also, but it’s a little early to say when they will be ready.
Billing, invoices and payment
Can I pay you by PayPal?
Not at the moment. It’s coming soon.
Where do I find my invoices?
Go to your subscription page and click on the "Invoices" tab to see your recent invoices.
Enterprise Editions
My company has strict data security and data privacy requirements. I can’t use a public cloud. Do you have an option that keeps my data completely private?Yes. While our public cloud has strong security to protect our customer’s data, we recognize that this may not meet everyone’s needs. Please click on the [Contact Us!](https://sympli.io/pricing) link on the Pricing page or use the Intercom message box in the bottom right of the webapp and we’ll help you decide which Enterprise Edition best meets your needs. We look forward to hearing from you soon.
